Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Resolution Guarantee

  • Our team of service technicians will try their best to reply to your assistance enquiries within up to 1 hour. If, however, the difficulty you have come across requires assistance from the Administrators’ =Team,= we are going to address the ticket to the person in charge and will post a reply to tell you.

  • Top quality support service
  • Professional Client Help Service

  • We will offer you 24x7x365 client help via a super–fast ticket application integrated into your Control Panel. You can easily write to us whenever you want about any of the packages that come installed in advance on your virtual server, such as the selected OS, the server admin panel and our custom created Online Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Online Control Panel that comes as a gift with the virtual server, you will find an instructive Help zone, incorporating everything you need to know about taking care of your web pages and software. We have integrated a wide selection of how to reports and video guides that illustrate the fundamental website supervision tasks in an easy to read manner.