1 hour ticket response
Timely support is our prime responsibility and this is the reason why we’ve got a team of experienced tech support engineers who are eager to provide a prompt response to any question that you might have. Just submit your technical support ticket from the Online Control Panel and we’ll reply within sixty minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute ticket response time.
A Top–Class Customer Support Service
Our tech support staff representatives have extensive experience in the Linux shared hosting packages industry and are competent enough to offer a fast answer to your problem. If, however, the issue at hand is not within the competency of a customer service technician, the tech support ticket will be sent to a programmer or sysadmin for additional investigation.
A User–Friendly Help Section
Integrated into the Online Control Panel is an easy–to–navigate Help section, which features various sources of information. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and site management articles, watch our instructional video tutorials or take a peek at the F.A.Q. database.