Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering outstanding support without delay is our top priority, so that we support each Linux shared hosting packages plan with a one hour ticket reaction guarantee. After you present a ticket or post a message, our user help and support staff will try all they possible can to give the most satisfactory resolution for your problem and to offer you assistance in due time.

  • Top quality support service
  • A Top–quality Support Service

  • Our support service is supplied by a team of licensed professionals which are able to react to your question in a timely manner. You’ll be able to get in touch with the tech support team staff by starting a customer assistance ticket from your Online Control Panel or by sending us an e–mail. On business days, you may as well call us on the telephone or make use of the live chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel presents a substantial know–how base which is built–into all sections. In each section, you will find a Help press button which will load for you a group of step–by–step lessons on how to apply a certain option or perform a selected action. Furthermore, we have generated tutorial movies so you can get a better idea of the Control Panel’s interface.