Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be attended to within maximum 1 hour after the trouble ticket or e–mail is received. If your case needs additional assistance from a server administrator, we will direct the ticket or the email to the person in charge and will leave a comment to let you know that more time will be needed for reaching a solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server management services included there will be executed whenever you want.
An Outstanding Support Service
Our client support staff will be online for you 24/7 should you need assistance with our Online Control Panel or with any of the apps that we preinstall for your convenience on the server. Furthermore if you need assistance tackling all the day–to–day admin tasks on your dedicated hosting server, you can examine our Optional Managed Services package, that includes backup disk space, OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
Our Online Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most educational articles also video versions which demonstrate all the tasks that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each Online Control Panel section.