In case you have ever had a shared hosting account before or you have dealt with any other type of online service, you probably know from personal experience that for certain things it is better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. If you want to know more about a service before you decide to purchase it or when something small-scale has to be made, for instance, it'll be far easier and faster to get it done real-time. If you are able to get in touch with representatives by phone, it is very likely that you're using the services of an actual website hosting supplier, not a reseller. The level of support that you will get on the phone varies between different companies - from general matters to experienced tech support. Typically most of the suppliers will offer you pre-sales assistance and first level phone support, while more complex technical issues are managed via electronic mail and tickets.
Phone Support in Shared Hosting
We know that being able to speak with a live agent is very important, so we have three support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours a day. If you consider purchasing one of our Linux shared hosting packages, for example, you have the option to give us a call and learn more about our services before placing your order in order to be sure that we cover all the system requirements for your web sites. Following the purchase, you'll be able to contact us about any kind of sales or billing issues you may have, or receive any type of general or basic tech information that you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to find out more about our packages, you have a billing issue or some general issue, you can call us. Though some more technical troubles may need a support ticket to give some time to our tech support crew to analyze, we can assist you with countless tech questions over the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we also have a global number where you can get in touch with us.