One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it enhance user experience?
If you are a site owner, a problem might always show up and it doesn’t necessarily have to be connected with the hosting service. For example, something can go wrong when you bring a web-based application up to date or some vital content can be modified or deleted by accident. Regardless of what the essence of the problem may be, you’ll need to touch base with the tech support team and ask them to recover a backup or to assist you in fixing the problem that you’re experiencing. How fast they will do this will determine how much time your sites will be unavailable. For particular sites such as community web portals or web stores, a continuous downtime often means losing users and cash. Hence, it is quite important that you use the services of a hosting company that provides not only a good client support service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from our company, you can just forget about waiting for hours on end, or even one whole day, to get a reply to an email or a client support ticket. Regardless of when you get in touch with us, we’ll get back to you within no more than 60 minutes with any technical or sales inquiries that you may have. In reality, our real reply time rarely surpasses twenty-thirty minutes. As we’re at your service night and day, you will always get assistance in a timely manner and we realize precisely how vital this is in the digital age. As soon as you contact us, we will respond to your inquiries. In case you confront any technical challenge, we will deal with it for you, or we will give you all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support engineers are available all the time and they’ll answer any trouble ticket that you open via our web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you have a generic inquiry in regards to your semi-dedicated server
or you run into a certain difficulty and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available day and night to handle any general, technical or billing issue. If you contact us about anything that’s within our capabilities, we’ll sort it out before we get back to you, which implies that you won’t have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we will provide you with the necessary info – what possible solutions to try, what steps to take, etc.