If your web hosting company supplies live chat support, you are able to talk to an agent live and find out helpful information or get an issue resolved in a very timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you will need only a computer with web access, so that you won't pay any charges in case you are in a different country or state. What's more, it is quicker to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes hard to share with the other party over the phone. The live chat is also a much faster way to contact your hosting supplier's support crew compared to using a ticketing system. Last, but not least, if some problem needs some more time to be resolved, you can do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that's not possible when you are on the phone.
Live Chat Support in Shared Hosting
As we believe that various problems are often resolved when you talk with a live person, we supply a live chat service for all of our potential and existing customers. Our chat is accessible every day and our customer support representatives will help you with a wide range of questions and troubles. In case you are not our customer yet, you'll be able to learn more about our shared hosting packages and the website hosting environment in general so that you can make sure that your websites will operate efficiently on our servers. If you already have an account and you have some questions or you have any kind of troubles with some of our solutions, you can join us on our live chat and we will provide the required information or assist you to troubleshoot the problem. You'll need to open a trouble ticket for specific problems that need more time or the expertise of a sysadmin, but for a variety of common problems you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is available to all our prospective and current clients. If you are looking for a new hosting account, you can chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting packages so as to select the optimal plan for your sites. In the event that you already own an account with us, we will be able to support you in a timely manner with billing, general and first-level technicalissues. Though in some cases you will need to open a ticket as there are situations that can't be resolved on the live chat, we'll be able to assist you with lots of basic tasks, like setting up an email account in an email client or forwarding one domain to another one. As a result, you will enjoy quick support and you will save many hours.