A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to handle a problem that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all replies provided by either side will be kept in the very same location in the event that somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts in order to carry out a given task or to touch base with the company’s client support team. If you want to manage a handful of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Moreover, it might take significant time for the provider to reply to your ticket requests.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other web hosting companies, the ticketing system that we use with our Linux shared hosting packages is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember different logon credentials, as you will be able to manage both your tickets and the web hosting account itself in one location. So, in case you have an inquiry or encounter an obstacle, you can get in touch with our technical support staff on the spur of the moment. Our system comes with an intelligent search mechanism. This goes to say that even in case you have opened tons of tickets through the years, you will be able to track down the one that you need with no effort. Plus, you can check knowledge base hints on troubleshooting commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything in one location, so we’ve implemented a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with every semi-dedicated server plan. This will allow you to handle the correspondence with our client support team together with your semi-dedicated account, which implies that you will not have to memorize additional login credentials for a different interface. You will be able to post a new ticket or to track the status of an old one with no more than several clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search box or check relevant knowledgebase articles with solutions to common complications. The built-in ticketing system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to assist you.