A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to handle a problem that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all replies provided by either side will be kept in the very same location in the event that somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts in order to carry out a given task or to touch base with the company’s client support team. If you want to manage a handful of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Moreover, it might take significant time for the provider to reply to your ticket requests.