Being able to get in touch with your shared hosting provider any time you have any sort of questions or experience any difficulties is really important and how fast they'll answer and react can be crucial, particularly if your web site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are, in addition one way to recognize actual providers from resellers. The latter usually reply only to e-mails or support tickets and you will have to wait for a whole day or maybe more to get a reply. When the trouble calls for several responses, you may end up losing several days so as to have a simple problem resolved. Using a genuine and reliable web hosting supplier, you will be in a position to get in touch with the support at any time and receive a prompt reply no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our shared hosting services come with 24/7 technical support along with several ways of contact. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up ordering a service which you cannot use. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. In contrast to the majority of suppliers out there, we reply to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general queries. Our representatives will assist you to choose the ideal package or offer you info about our servers, so as to confirm whether the system requirements for your websites are met. In case you're a current customer, you also have the option to get in touch with us via electronic mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that whenever you employ these 2 methods of correspondence, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you have used the hosting services of other service providers, even big ones, you can compare the reply time considering that it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server plans that we offer feature 24/7 support through numerous means of communication and with a 1-hour max reply time guarantee. When you want to find out more about the plans or you have some billing or general questions, you are able to call one of the local numbers that we have worldwide or you may use our live chat support and talk with a live agent. For strictly technical difficulties which require some help from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to track a given matter. The reply time for them rarely is more than 30 mins, which means that you can forget about waiting for a full day so as to get support. Our support service is available for any server-related issues, which includes the pre-installed software. In the event that you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply with all the packages.