A lot of individuals who begin using their very first hosting account, or change companies, usually have queries concerning how given things are accomplished or encounter predicaments when setting up various things, including emails, website settings, etc. That’s why, a lot of web hosting companies have compiled documentation with standard questions and issues so as to help their customers obtain info quickly and easily. As a result, the technical support staff can devote more time to real issues that given customers may be facing, because the solution for the minor things will be available on the World Wide Web and customers can easily tackle them without having to contact the tech support staff. Having exhaustive documentation is really important, particularly for new users with zero prior experience, since the hosting service involves a large amount of features and many individuals can get perplexed about what action to take. A good knowledge base can both help you complete the tasks that you wish and become aware of how the web hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you buy a shared hosting
package from us, you’ll acquire access to our detailed online documentation where you will find info on virtually everything connected to our web hosting packages. The topics vary from how to create an e-mail account on your feature phone, to how to accomplish different things using an .htaccess file. The articles themselves are written in an easy-to-grasp way and feature exhaustive guides on how to execute a particular operation inside your Hepsia Control Panel. You can also find info that is not related directly to Hepsia, for instance one that concerns web-based apps on your personal computer. The whole archive of articles will be available in the Control Panel’s Help section, but those that are applicable to a certain Control Panel section can be accessed on the spot. Considering the fact that we’ve covered as many topics as possible, you’ll be able to find out de facto everything connected with your hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a comprehensive knowledge base for all our current and potential customers, so in case you get a semi-dedicated server
account from us, you will be able to find any info that you’re looking at any moment. We’ve got an immense number of informative articles, which will help you understand better what’s going on in your account – "What’s PHP?" and "What are file access permissions?" are only two instances. Our detailed manuals will help you accomplish anything you wish – extract an archive file, import a MySQL database, redirect a domain name
, and so on. Furthermore, we also have troubleshooting instructions, which will allow you to discover what precipitates a specific problem and the probable solutions for it. If you are not able to send email messages or your domain name opens a 500 Internal Server Error message, for example, you can examine our knowledge base and solve the problem without delay. The articles can be accessed through each section of the Control Panel, as well as through the all-encompassing Help section.